DELIVERY & RETURNS
Lancasters offer a 6-day a week delivery service. Next day usually always available. Minimum spend to qualify for delivery is £30. Delivery is free when you spend over £60. Same day delivery can be possible, contact store to find out. Same day store collection (within 1hr) almost always available.
Delivery to marina's are made on either Friday or Saturday. You will be informed of which day when you place your delivery.
Gift Vouchers & Seed Packet only orders are delivered by post or by hand (if we are passing you with another delivery). Both can be posted anywhere in the UK.
Returns are available on all non-perishable (turf rolls etc) products. All we ask is that items are still in sellable condition on return. We require notice of a return request within 3-5 days. A fee for return is deducted from your refund total. Return cost is usually £4.99, however this cost can vary depending on the items being returned. All plants need to be cared for until a collection is made by Lancasters. If a product is no longer in the condition it was delivered in, it may be deducted from your refund.
Items can be returned to store to avoid a returns fee. A receipt is generally required, however if you have notified us ahead of your visit, we can usually confirm which member of staff served you & accept return without receipt.
On return, items are eligiable for a refund, exchange or store credit.