F.A.Q.

DO YOU HAVE PARKING?

Yes, we have a car park on-site. Bicycles can also be chained safely. Our staff are always happy to help load your vehicle.

DO YOU DELIVER?

Yes. We offer next day delivery on almost all items, in some cases we can even deliver on the same day.

WHAT AREAS DO YOU DELIVER TO?

Currently, we only deliver to certain parts of Greater London and Essex. However, we are expecting to expand our delivery catchment in the near future.

Items that can be sent by post (gift vouchers & seed packets, for example) are available for nationwide delivery. Please check product information carefully before you make your purchase.

Click on the link below to read our latest delivery information:

View our delivery info page here.

CAN I ORDER AND COLLECT?

Yes. We offer a click-and-collect service seven days a week. Most orders can be collected within 20 minutes of completing your order, as long as the items are currently in stock.

WHEN ARE YOU OPEN?

We are open seven days a week.

Opening times can be found on our ‘Contact’ page here.

do you accept cardS?

Yes. We accept credit and debit cards, Paypal, Apple Pay, Amex & more.

do you offer trade prices?

We are always happy to discuss trade pricing with business customers. Talk to a member of staff for more information.

whICH is the nearest train station TO YOU?

The nearest overground train station is WOOD STREET, which operates between Chingford & Liverpool Street Station. The nearest tube station is Walthamstow Central - about a five minute taxi ride away.

do you sell/accept GIFT vouchers?

Yes. More information can be found here: Gift Vouchers

WILL you load OUR VEHICLE FOR US?

Our staff are always happy to load items into your vehicle. Wherever possible, we can also provide protective sheeting or packaging for messier products, like soil and coal.

DO YOU have a cafe?

No. However, there is a independent cafe immediately next door to us in the car park.

can you order plants FOR US?

Yes. If you don’t see what you’re looking for in our garden centre, do let us know. We are always happy to order plants for you from our suppliers, subject to availability. We take a number of deliveries from them each week anyway, so if we order something on you’re behalf, you shouldn’t have to wait long to get it. Ask a member of staff for more details.

do you have wheelchair access?

Yes. Almost all of our store and garden centre is accessible by wheelchairs. It should be noted, however, that we do have a mezzanine floor which is NOT, unfortunately, currently accessible.

can i bring my dog WITH ME?

YES, of course! Pets are always welcome. As with most stores, we only ask that they are kept on a lead.

can your staff advise on plants & other items?

Yes. Our staff are always happy to offer advice and recommendations. Just ask one of the team when you come in to see us, on the phone or by email. Between us we have many decades of planting knowledge and experience, so don’t be afraid to ask. We love talking about plants!

DO YOU accept feedback?

Yes. We are always open to feedback & appreicate any suggestions on products or services you think we should provide. You can find a feedback section on the website here: Suggestion Box

can i review lancasters?

Yes. We can be reviewed on all online platforms. For example, you can visit our current Google Reviews here: Google Reviews

can you recommend a regular garden maintenANce company?

Unfortunately, Lancasters does not offer a regular garden maintenance service. That said, do feel free to contact us via email - we are more than happy to make recommendations whenever possible.

 

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